1. Scope of Application
This Privacy Agreement applies to our processing of your personal information when you are our customer, partner, supplier, or when you use our products (such as bucket teeth series products, wear-resistant castings, etc.) and services (such as technical support, after-sales service, etc.).
This Privacy Agreement does not apply to products or services independently provided by third parties, such as third-party websites that may be linked to our products, plug-ins or applications provided by third parties, etc. The privacy policy of a third party is formulated by it, and you should read it carefully before using it.
2. Collection of Personal Information
We will only collect and use your personal information for the following purposes described in this Privacy Agreement:
(I) Business Cooperation and Transactions
In order to establish a business partnership with you, process orders, and provide products or services, we may collect your name, company name, contact information (including telephone, email, address, etc.), business license information, tax registration information, etc. This information is necessary for conducting business cooperation. If you do not provide it, you may not be able to establish a partnership with us or obtain our products and services.
During the contract signing and performance process, such as in cooperation cases with Conch Cement, Shenhua North Power Shengli Energy Coal Mine, etc., we will collect your contract-related information, including contract number, product requirements, delivery address, acceptance information, etc., to ensure the smooth performance of the contract.
(II) Product and service provision
When you consult or use our products (such as large bucket teeth, small bucket teeth, etc.), in order to provide you with appropriate product recommendations and technical support, we may collect your equipment information (such as equipment model, specifications, etc.), usage scenarios (such as applications in cement, mining, thermal power and other industries), working conditions and other information.
During the after-sales service process, if you report product quality problems or need technical support, we will collect your problem description, equipment operation data, fault phenomenon and other information, as well as your contact information, so as to respond to and solve your problems in a timely manner. For example, we promise to arrive at the site within 48 hours after receiving notification of quality problems. The purpose of collecting this information is to accurately judge the problem and provide solutions.
(III) Customer management and communication
In order to better manage customer relationships, we will collect your business transaction records, transaction history, feedback and other information to provide you with more personalized services and support.
We may communicate with you by phone, email, etc., and collect your communication records to ensure the effectiveness and traceability of the communication.
(IV) Security and Compliance
In order to ensure business security and prevent fraud or other violations, we may collect your relevant information for identity verification and risk assessment.
According to the requirements of laws and regulations, we may need to collect certain information from you to fulfill compliance obligations, such as tax declarations, legal proceedings, etc.
III. Use of Personal Information
We will use the collected personal information for the following purposes:
Perform our contractual obligations with you, including but not limited to product supply, technical support, after-sales service, etc., such as providing bucket teeth products according to your needs and handling quality issues within the warranty period.
Provide you with personalized product recommendations and services, such as recommending suitable bucket teeth models based on your industry (cement, mining, etc.) and equipment conditions.
Conduct business analysis and market research to improve the quality of our products and services and enhance customer satisfaction. For example, optimize product performance by analyzing customer feedback and cooperation cases (such as the trial report of Shenhua North Electric Shengli Energy Coal Mine).
Ensure business security and compliance, and prevent, identify and respond to potential risks and violations.
Communicate with you, including sending business notifications, product update information, service reminders, etc.
Other purposes specified by laws and regulations.
We will not use your personal information for other purposes not specified in this privacy agreement. If we want to use your personal information for other purposes, we will ask for your explicit consent in advance.
IV. Storage of personal information
The personal information we collect and generate within the territory of the People's Republic of China will be stored within the territory of the People's Republic of China. If it is necessary to transfer your personal information overseas due to business needs (for example, when cooperating with foreign users), we will conduct security assessments in accordance with the provisions of laws and regulations and take necessary technical and management measures to ensure the security of your personal information.
We will only retain your personal information for the shortest period necessary to achieve the purposes stated in this privacy agreement. After the necessary period, we will delete or anonymize your personal information. For example, after the contract is fulfilled, we will retain the relevant transaction records within the period specified by laws and regulations, and then properly handle them.
V. Sharing, transfer and public disclosure of personal information
(I) Sharing
We will not share your personal information with any other company, organization or individual, except in the following circumstances:
Obtain your explicit consent in advance.
According to the provisions of laws and regulations or the requirements of administrative and judicial authorities in accordance with the law, we may need to provide your personal information to relevant departments.
In order to achieve the purposes described in this Privacy Agreement, we may share your personal information with our affiliates and partners (such as logistics service providers, technical service providers, etc.). Before sharing, we will sign a strict data protection agreement with the sharing party, requiring it to process personal information in accordance with our requirements, this Privacy Agreement and any other relevant confidentiality and security measures, and supervise the sharing party's personal information processing activities. For example, during the product delivery process, we may share your delivery address with the logistics company.
(II) Transfer
We will not transfer your personal information to any company, organization or individual, except in the following circumstances:
Obtain your explicit consent in advance.
In the case of mergers, acquisitions, asset transfers or similar transactions, if personal information transfer is involved, we will require the new company or organization holding your personal information to continue to be bound by this Privacy Agreement, otherwise, we will require the company or organization to re-ask your authorization and consent.
(III) Public Disclosure
We will only publicly disclose your personal information in the following circumstances:
Obtain your explicit consent in advance.
According to the provisions of laws and regulations or the requirements of administrative and judicial authorities in accordance with the law, we may need to publicly disclose your personal information.
VI. Your rights
During your business cooperation with us, you can exercise your personal information rights in the following ways:
Right to review: You have the right to review the personal information you provide to us, except for exceptions stipulated by laws and regulations. You can apply for review by contacting our customer service or business contact.
Right to correction: When you find that there is an error in the personal information we process about you, you have the right to ask us to make corrections. You can contact us to submit a correction application, and we will handle it in a timely manner.
Right to delete: In the following circumstances, you can ask us to delete personal information:
Our processing of personal information violates laws and regulations.
We collect and use your personal information without your consent.
Our processing of personal information violates the agreement with you.
You no longer conduct business cooperation with us, or your cooperation relationship has been terminated.
We no longer provide you with products or services.
Other circumstances stipulated by laws and regulations.
Right to withdraw consent: You can withdraw the consent authorization you previously granted to us for the processing of personal information by written notice. However, please note that withdrawing consent may affect your continued access to our products or services.
Right to complain: If you believe that our personal information processing behavior infringes your legal rights and interests, you can complain to us and we will respond to you within [X] working days after receiving your complaint.
VII. Protection of personal information of minors
Our products and services are mainly for adults. If you are a minor, it is recommended that you ask your parents or other guardians to read this privacy agreement carefully and cooperate with us on the premise of obtaining the consent of your parents or other guardians. If we find that we have collected personal information of minors without obtaining verifiable consent from parents or other guardians in advance, we will delete the relevant data as soon as possible.
VIII. Changes to the Privacy Agreement
We may revise this privacy agreement in accordance with the update of laws and regulations, the needs of business development, etc. Without your explicit consent, we will not reduce the rights you should enjoy under this privacy agreement. Changes to this privacy agreement will be notified to you by written notice, email, announcement on our official website, etc. If you continue to cooperate with us, you agree to be bound by the revised privacy agreement. If you do not agree to the revised privacy agreement, you should stop cooperating with us and you can ask us to delete your personal information.
IX. How to Contact Us
If you have any questions, comments or suggestions about this Privacy Agreement or our handling of your personal information, you can contact us in the following ways:
Customer Service Phone: 0563-4309022
Technical Service Phone: 0563-4309011
Email:info@yxbjtech.com
Mailing Address: 2nd Floor, Building 5, Zone 7, Headquarters Base (HQ Plaza), No. 188 South 4th Ring Road West, Fengtai District, Beijing, 100070, China
We will reply to you within 3-5 working days after receiving your feedback and try our best to solve your problem. If you are not satisfied with our response or believe that our handling of personal information infringes your legal rights and interests, you can also complain or report to the relevant regulatory authorities.
This privacy agreement combines the characteristics of the company's wear-resistant casting business and covers the personal information processing scenarios in business cooperation. If you think there is a need for supplementation or adjustment, such as information processing in a specific business link, please let me know at any time.
This privacy agreement combines the actual business situation of the company and covers the main personal information processing scenarios. If you have different ideas about some of the terms in the agreement, or want to further refine certain content, please feel free to raise them.
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